At Bet Super, your privacy is not merely a legal obligation — it is a core commitment. This Privacy Policy document clearly explains how we collect, store, use, and protect your personal information when you use the Bet Super platform.
Bet super gives you full control over your personal data. Contact us at any time to update, request, or delete your data.
FAQs →This is the foundation of how bet super responsibly and transparently manages the personal information of every user in Malaysia.
All personal data transmitted between your browser and bet super's servers is protected by 256-bit SSL encryption — the same security standard used by major banking institutions in Malaysia. Sensitive information such as Touch 'n Go, GrabPay, and DuitNow payment details is always encrypted and never stored in plain text.
Bet super does not sell, rent, or transfer your personal data to any third party for marketing purposes. Data shared with our service partners — such as payment processors and game providers — is limited strictly to what is necessary to process your transactions, and is subject to rigorous data protection agreements.
You have the right to access, correct, download, or request deletion of your personal data at any time. Bet Super provides a straightforward and efficient process for all data-related requests — simply contact our support team via email or Live Chat and we will respond within 3 business days.
Bet super retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Once the retention period expires, data is securely deleted using methods that comply with international data protection industry standards.
In the unlikely event of a data security breach involving your personal information, bet super is committed to notifying you within 72 hours of detecting the breach. We will provide full details on the nature of the breach, the data affected, and the steps taken to address it.
The Bet Super Privacy Policy is designed and enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take all local legal requirements relating to personal data processing seriously and conduct regular compliance reviews to ensure our practices remain current and fully compliant.
Important Note: By registering and using the Bet Super platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
Bet super collects various categories of personal information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Categories | Example Information | Mandatory / Optional |
|---|---|---|
| Identity Information | Full name, date of birth, identification number (MyKad) | Mandatory (KYC) |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Bank account details, e-wallet IDs (Touch 'n Go, GrabPay, DuitNow) | Mandatory (transactions) |
| Usage Data | Betting history, login activity, platform activity, game preferences | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Information | Records of customer support interactions and feedback | Where applicable |
Bet Super does not collect sensitive information such as biometric data, health records, religious beliefs, or political views. All information we collect is limited to what is necessary to provide our online betting platform services.
Bet super collects your personal information through several transparent and responsible methods:
Bet super uses the personal information it collects solely for legitimate purposes as stated below. We will not use your data for any other purpose without first obtaining your consent:
Marketing Communications: Bet Super will only send marketing communications to users who have given explicit consent during registration. You may unsubscribe at any time via the unsubscribe link in any email or by contacting our support team.
Bet super takes a strictly limited approach to sharing users' personal data. We do not sell or transfer your data to third parties for their own marketing or commercial purposes. Your personal data is only shared in the following limited circumstances:
In the event of a business merger, acquisition, or sale of bet super's assets, user data may be transferred to the successor entity. You will be notified in advance and given the option to delete your account before any such transfer takes place.
Bet Super continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. Key security measures we have implemented include:
All data communications are protected by enterprise-grade TLS/SSL protocols, ensuring that data in transit cannot be intercepted.
Bet super offers 2FA to protect your account login from unauthorised access.
Our security systems monitor for suspicious activity around the clock and respond to threats immediately.
Financial and KYC information is stored separately with additional layers of access control.
While bet super takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. We encourage users to also play their part in keeping their accounts safe by using strong passwords and not sharing their login credentials.
Bet Super uses cookies and similar tracking technologies to enhance the user experience and analyse the performance of our platform. The types of cookies we use are as follows:
You can manage your cookie settings through your web browser's preferences. However, disabling certain cookies may affect the functionality of the Bet Super platform. For more information on how to manage cookies, please refer to the help documentation for your web browser.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Bet Super's privacy commitments, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Correct any information that is inaccurate or out of date.
Request the deletion of your personal data under certain circumstances.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Request restriction of the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the bet super Privacy Officer by email at privacy@betsuper.wine. We will acknowledge your request within 3 business days and resolve it within 30 days.
Bet super retains your personal data for as long as your account is active or as long as necessary to provide services to you. The specific retention periods for key data categories are as follows:
Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any specific individual.
The bet super platform may contain links to third-party websites such as game providers or service partners. bet super's Privacy Policy applies only to our own platform and does not cover the privacy practices of those external sites.
Bet super is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the Privacy Policy of every website you visit before providing them with any personal information.
The Bet Super platform is strictly for individuals aged 18 and above. Bet Super does not knowingly collect, store, or process any personal information from individuals under the age of 18.
If you believe a minor has registered an account on Bet Super or has provided us with their personal information, please contact us immediately at privacy@betsuper.wine. We will take immediate action to delete the information and close the account in question.
Bet Super reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. The date of the most recent update is always displayed at the top of this document.
When material changes are made to this Privacy Policy, bet super will notify you via:
Your continued use of the bet super platform after a change notice is posted constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Bet Super handles your personal data, please contact our Privacy Officer:
Email: privacy@betsuper.wine
Live Chat: Available 24/7 via the bet super platform
Response Time: Within 3 business days
Bet super is committed to addressing all privacy enquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD).
Direct answers to the most frequently asked questions from Bet Super members about privacy and data protection.
Bet super safeguards your personal data with the utmost care so you can focus on the best betting experience. Join over 500,000 Malaysian members who trust bet super – register in as little as 2 minutes, deposit from RM 20 via Touch 'n Go or DuitNow, and enjoy poker, Live Casino, badminton, e-sports, and much more.